Returns, Refunds & Claims
In short: You have 2 days after delivery. If the item is not as described, you get a full refund. If you changed your mind or it doesn't fit, you get store credit.
A.Not as described
This covers a wrong item, an undisclosed flaw, a wrong size or measurements, or a condition worse than listed.
- Raise a claim within 2 days of the courier marking the parcel "delivered". Example: delivered Monday 5 PM, claim by Wednesday 5 PM.
- Use the claim button on your order page. Attach photos and an unboxing video that starts from opening the package and shows the problem.
- If approved, you get a full refund within 7 working days. Online payments are refunded to your original payment method. Cash on delivery orders are refunded by UPI or bank transfer.
- The seller pays the return shipping. You pay nothing.
- Flaws that were clearly shown in the listing do not count as "not as described".
B.Change of mind or size
- Request it within 2 days of delivery and ship the item back within the same 2 days.
- The piece must be unworn, unwashed and in the same condition.
- You pay the return shipping.
- After the seller confirms receipt, you get store credit, not a refund.
- Store credit is valid for 6 months and can be used only on Second Story.
C.After the 2 days
Claims and return requests made after 2 days are not accepted.
D.How claims are decided
- We compare your photos and unboxing video with the seller's listing photos and the seller's pre-dispatch packing video.
- Second Story decides, and within the platform our decision is final. This does not limit any legal right you have.
- Approved claims are refunded within 7 working days. Your bank may take a few extra days to show it. Rejected claims are closed with a short reason.
- Fake claims or fake evidence can lead to account removal.