(Legal)

Seller Terms

In short: List honestly, show your item on video before packing, ship within 3 days, and you are paid after the claim window closes.

01.Selling on Second Story

  1. You must be 18 or older and own, or have the right to sell, every piece you list.
  2. Second Story is a marketplace. We connect you with buyers and are not the seller of your items. You are responsible for the accuracy of your listings.
  3. Every listing needs clear photos, measurements, a condition grade and every flaw shown (see Listing & Content Rules).
  4. Dispatch each order within 3 days of it being confirmed. If you miss this, the order may be cancelled and the buyer refunded. Repeated misses can lead to removal.
  5. Pre-dispatch video: record one video that shows the product first, then shows it being packed. An order cannot be marked dispatched without it. Keep the packed parcel sealed after recording.
  6. Once you accept an order, you can cancel only if the item is genuinely unavailable. Repeated cancellations can lead to removal.
  7. Pickup, packaging and shipping details are shared with you when you are approved.
  8. Prohibited items may not be listed (see Listing & Content Rules).
  9. Do not take buyers off the platform to complete a sale, and do not ask buyers for payment outside Second Story.

02.Fees & payouts

  1. Commission: 12% of the item price per order, with a minimum of ₹30 per order. There are no other fees at launch, and we give at least 30 days' written notice before introducing any new fee. These fees are shared with you in writing and accepted by you before you list your first item. No fee is charged before that.
  2. Taxes such as TCS and TDS are deducted from payouts where the law requires.
  3. Payout timing: you are paid 3 working days after the later of two events: the buyer's 2-day claim window closing, or Second Story receiving the payment for the order. Payouts go to your verified bank account or UPI ID.
  4. If a claim or return is open on an order, its payout is paused until it is settled.
  5. Your payout is the sale price minus fees, taxes, and any amount you owe under these terms, such as return shipping on an approved claim. We may deduct what you owe from your payouts.
  6. We may withhold payouts on orders under dispute or suspected fraud until we finish checking.

03.Founding Sellers (first 15)

  1. The first 15 approved sellers are Founding Sellers.
  2. No commission is charged to Founding Sellers during the launch period.
  3. We will tell you in writing at least 30 days before any fee starts for you. No fee applies to you until that notice period has passed.
  4. We ask Founding Sellers for honest feedback on fees, payouts and the seller experience.
  5. All other rules on this page apply to Founding Sellers.

04.Returns, claims & disputes (seller view)

  1. Not as described: the buyer can raise a claim within 2 days of delivery with photos and an unboxing video. If approved, the buyer is refunded in full, the item is returned to you, and you pay the return shipping. Flaws clearly shown in your listing do not count.
  2. Change of mind or size: the buyer ships the piece back within 2 days, unworn and unwashed, and pays return shipping. You take it back, your payout for that order is cancelled, and you can relist the piece. Please confirm receipt within 2 working days of arrival. If you do not, we may confirm on your behalf after checking the return tracking.
  3. Cash on delivery: COD is available on orders of ₹1,500 and above and follows the same rules and payout timing. If a buyer refuses a COD parcel, Second Story pays the return shipping, there is no payout for that order, and the piece comes back to you to relist.
  4. Lost or damaged in transit: the buyer is refunded in full. If you followed the packing and video rules, you are paid the listed price less applicable fees.
  5. Disputes: we compare the buyer's photos and unboxing video with your listing photos and pre-dispatch video. Within the platform our decision is final. This does not limit any legal right you have. Rejected claims are closed with a short reason and your payout is released.
  6. Fake claims, fake evidence or misleading listings can lead to account removal and withheld payouts.

05.Seller verification

  1. A short video call with the Second Story team.
  2. Government ID (PAN or Aadhaar).
  3. GST number. If you do not have one, our CA helps you register, and you can list products while it is processed in the background. Any fee for the CA's registration help is decided by the CA and told to you before you start.
  4. Bank account or UPI ID for payouts.
  5. Phone number and pickup address.
  6. Approval is manual. We may decline or remove sellers who cannot be verified.

06.Your data

  1. We collect your name, phone, email, pickup address, ID, GST details and payout details, to verify you, pay you and meet legal requirements.
  2. A buyer's address and phone go to you and our delivery partners only to complete delivery. Do not use them for any other purpose.
  3. We never sell your data. See the Privacy Policy for your rights.

07.Support & changes

  1. Seller support: [SELLER_SUPPORT_NAME], [SELLER_SUPPORT_EMAIL]. We reply within 48 hours.
  2. We may update these terms with at least 15 days' notice by email. Updates do not change orders already placed.
  3. You can stop selling at any time. Orders already placed must still be completed, and payouts you have earned are still paid.
  4. These terms are governed by Indian law. Courts in Surat, Gujarat have jurisdiction.
Sell with usRead the FAQ